FAQ

Who is able to access AARMY Zoom and Live Stream?

Anyone can sign up for AARMY Zoom and/or Live Stream from anywhere in the world.

When does booking open for each week?

Just like our HQ practices, booking starts each week on Monday at 11am EST.

How do I book?

You can book AARMY Zoom and Live Stream sessions with your AARMY account, and the right amount of Credits – just as you would for any HQ session. Go to BOOK ZOOM in the navigation, find the sessions you want to join, tap the BOOK button by each, and tap BOOK SESSION inside the window.

How much does an AARMY Zoom cost?

Individual AARMY Zoom credits are $20. Individual AARMY Live Stream credits are half a Zoom credit ($10).

Can I use existing in-studio credits for AARMY Zoom?

Only Zoom/Live Stream Session Credits may be used to book a Zoom/Live Stream Session. Each Zoom credit costs $20 and each Live Stream credit costs $10.

How do I join the practice I booked?

You will receive an email from AARMY with a personalized Zoom link 30 minutes prior to the start of practice.

I didn’t receive my zoom link – what should I do?

If you do not receive it please email nyc@aarmy.com

Is there a cut off time to book a Session?

Booking for AARMY Zoom sessions ends 30 minutes prior to that practice.

What is your cancellation policy?

You can cancel your spot up until 6pm the day prior to practice with no penalty.

Can I Book Ahead?

Yes! Any AARMY Zoom/Live Stream practices can be Booked Ahead up to two Mondays before practice by using two AARMY Zoom/Live Stream credits.

What equipment do I need?

An indoor cycling bicycle is necessary for all of our Cycle practices. However, we do have athletes who choose to run/walk join our practices and receive the coaching!
Some equipment that may be helpful to have on hand for Bootcamp practices include a mat, weights (light, medium, and/or heavy), and circular resistance bands.
Don’t worry if you don’t have equipment as all of our exercises can be modified. We are a resourceful team and encourage you to make due with what’s around you.

I plan on working out side by side with a teammate, how do we book?

All athletes participating must purchase and book a spot. Email nyc@aarmy.com with any questions.

How do I access Zoom?

We recommend that you download the Zoom desktop app to your computer for the best possible practice experience.

Is there a cutoff time for joining the Zoom/Live Stream Session?

Yes, no athletes will be admitted into the Live Session after 10 minutes from the start of the practice.

Can I sign up for a friend?

At this time you can only sign up for one spot per account.

Will people be able to see me practicing?

For AARMY Zoom: That’s your call. While we recommend that you keep your camera on so that our coaches can give you the most individualized training possible, it is not required that you have your camera on during practice. For AARMY Live Stream: Athletes will not be seen by the Coach.

Can I AirPlay or cast AARMY Zoom/Live Stream to my TV?

While we don’t have control over AirPlay or cast settings within Zoom, you should be able to mirror your AARMY Zoom/Live Stream onto a larger screen if you’d like.

Do you offer private AARMY Zoom group practices?

We do! If you are interested in a private practice for your group, please email nyc@aarmy.com to inquire.

Will I receive a recording of the AARMY Zoom/Live Stream after practice?

No, these practices will only be available live in Zoom. However, all on demand practices are available and unlimited through the Train Now section!

How much does the digital subscription cost?

We have two subscription options available: a monthly subscription at $35/month and a yearly subscription at $350/year.

Is there a trial option before committing to the subscription purchase?

Yes, every subscription comes with a 14-day free trial period. Once the trial period is over, the credit card you entered when making the subscription purchase will be charged. You are welcome to cancel your subscription at any time during the trial period. Only one trial period may be used per athlete.

When will I be billed for my subscription?

You will be automatically billed for your first subscription period the day after your 14-day free trial ends, and after each subscription period thereafter. You will receive an email receipt for each subscription charge.

Is the digital subscription accessible worldwide?

Yes, our digital subscription is accessible worldwide.

Where can I play the practice videos?

The sessions can be accessed via the AARMY website or AARMY app that is available for Apple and Android devices.

Do I need equipment for the digital practices?

While some of our practices can be done without equipment, a variety of equipment is helpful to achieve the highest standard training experience in our Bootcamp and Cycle practices. A list of recommended equipment can be found in the description of each video in our digital library.

How long are the digital practices?

Our practices vary in length from 10 minutes to 55 minutes. The length of the practice video can be found in each session’s name underneath the title.

Can I download the sessions to watch later?

Videos can be securely saved from our AARMY apps by clicking the three vertical dots in the bottom right corner of our video thumbnails and clicking “Download.” These Sessions will be easily accessible when your device is offline, and can be accessed by using the Practice Library filters to Show Only Downloaded Sessions. Practice Sessions can also be “starred” for easy access later.

Can I AirPlay the sessions to my TV or another device?

Yes, all practices can be played on a TV or another device using AirPlay via the AARMY iOS app or website on an AirPlay capable computer.

Can I freeze my subscription membership if I go out of town or if I get injured and am no longer able to train with AARMY for a period of time?

Subscriptions cannot be frozen, but they can be canceled to prevent further renewal at any time if you are unable to continue training with AARMY for any reason.

Other inquiries?

If you have another inquiry or issue that is not listed above, please email us at nyc@aarmy.com and we will get back to you as soon as we can.

What are your shipping options?

We offer ground shipping, free in the U.S. for purchases over $150, and also offer 2-day and overnight domestic shipping. International shipping is also available. Please note: duties are not paid and will be on the responsibility of the customer. If you do not see a shipping option for your country, we are unfortunately unable to ship there.

Which payment methods are accepted?

We accept payment via Visa, American Express, MasterCard, Discover, ShopPay, and Apple Pay.

Do I need an AARMY account to place an order?

While an AARMY account is not required to place an order, shopping through an AARMY account makes it easier to place and track your order. Accounts can be created after checkout.

What is your return policy?

We offer returns of unworn, original condition, tagged products within 14 days of purchase.
Sale items are final sale and cannot be returned or exchanged, no exceptions.
We do not accept returns for orders outside of the US, no exceptions.

How do I process my return?

1. Visit gear.aarmy.com

2. Log into your gear account using the email associated with your order.

3. Click the order and item(s) you’d like to initiate your return for.

4. You will be sent a return label within 1-2 business days.

5. Returns take 5-7 business days to process upon receipt.

For any additional questions please email gear@aarmy.com

Still have questions about our gear?

Email us at gear@aarmy.com.

Do you require a monthly membership?

No, you do not have to purchase a membership, but you must sign in to our website or app to purchase practice session credits. You can buy as many credits as you want (the larger the package, the less each credit costs). Note that we are a cashless business.

When can I sign up for practice sessions?

Our booking window opens on Mondays at 11am for that week’s sessions (Tuesday-Monday).

What is the “Book Ahead” feature?

You may reserve a spot up to one week prior to the regular booking window by using double the amount of credits that any practice session costs. For example, a session that takes 1.5 credits can be booked any time up to two Mondays before, for 3 credits. Early Booking opens at the same time as the normal booking window: 11am on Monday. Booked Ahead sessions can be canceled without penalty any time before 10 am on the Monday of that session’s regular booking window. Any Booked Ahead sessions that are canceled after that time will have one half of the credits spent returned, up until 6pm the evening prior to the practice session (after which no credits are returned for cancellation).

Can I choose my spot?

Yes, both Cycle and Bootcamp sessions have specifically reserved spots. You will be reminded of your spot upon check in. You may also switch spots with your guests, if you have booked more than one bike or mat for a specific session.

What if the session fills up before I get in?

You can join the Waitlist – the earlier you join, the better your chances of getting a spot. You will be charged when joining the Waitlist, but your credit(s) will be returned if you do not get into the practice session. If you joined the Waitlist during the Early Booking period, you will be charged double that session’s credits.

What’s your cancellation policy?

Please make sure to cancel your spot by 6pm the evening prior to your practice session to receive your credit back, otherwise you will be charged for the session.

What about canceling my Waitlist spot?

You can also cancel your Waitlist spot from the app or website.

What happens if I’m running late to practice?

We release spots to the waitlist 5 minutes before each practice session, so please arrive and sign in at least 5 minutes before practice. There will be no entry into a session after five minutes past start time.

Do I need to bring any equipment?

We supply all the equipment you’ll need. Please note that no phones or recording devices are allowed in any AARMY sessions. We are happy to hold a phone at the front desk for those expecting emergency calls.

Do you sell water?

Yes, we sell water for $3 per bottle. We also have a filtered water fountain available if you want to bring your own water bottle.

Do I have to bring my own cycling shoes?

You’re welcome to bring your own cycling shoes, but we also rent them for $3. If you bring your own, we recommend LOOK® Delta clips, but SPDs are also compatible.

Do you have lockers?

We have changing rooms and lockers. Please bring your own lock for use with the lockers.

Do you have showers?

We do not have showers at the NYC location, but we do have towel service and Aesop products available for use.

Is there a beginner practice session?

No, but all of our sessions are open to all fitness levels. Our coaches give modifications throughout each practice so you can tailor the workout to your ability.

How early should I arrive for my first practice session?

If you’re new to AARMY, please arrive 15 minutes before class starts to get acquainted and set up.

Can I come to practice if I’m coming back from an injury?

Yes. Make sure to clear it first with your doctor and let our Coaches know before the session.

Can I come to practice if I’m pregnant?

Yes. We recommend you check with your doctor before and let your Coach know you’re riding for two.

How old do you have to be to come to practice?

14 years old if accompanied by an adult. 16 years old to attend a practice session alone.